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2025 SURVEY RESULTS

Client Satisfaction Survey Highlights

Kudos to our support team!

Thank you to everyone who completed our recent survey! Each year we check in to be sure PremierNow is serving you in the best way possible. We carefully read every response, question, and comment—your feedback truly shapes how we support you.

The #1 theme we heard loud and clear? You LOVE our Support Team! (We do too!) We’re grateful for their dedication and have already shared your kind words with them. We appreciate you taking time out of your day to share your thoughts. Keep an eye out for follow-up emails from our team—if you raised a specific question or comment, we’ll be reaching out directly.

Overall, how would you rate your experience with PremierNow?

Overall Experience
96.3% exceeded expectations; 3.2% met expectations; 0.5% below expectations

In regards to being timely and responsive, how has our support team performed when you have questions or problems?

97.9% exceeded expectations; 1.6% met expectations; 0.5% below expectations

How likely is it that you would recommend PremierNow to a friend or colleague?

90.0% rated 9-10 (very likely); 7.4% rated 7-8 (somewhat likely); 2.6% rated not likely
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