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2024 SURVEY RESULTS

Client Satisfaction Survey Highlights

Kudos to our support team!

Thank you to each of you that took the time to take our recent survey. Every year we like to touch base to make sure PremierNow is serving you in the best way possible. We read EVERY response, question, or concern – and strive to be a great asset to and resource for our clients.

The overwhelming response was that YOU LOVE OUR SUPPORT TEAM!  Well, so do we!  We are so thankful for them and appreciate (and shared) your remarks in the open-ended answers.

Thank you for taking time out of your day to respond.  Please be on the lookout for direct emails from our team to address specific questions/ comments you may have had in the survey!

Overall, how would you rate your experience with PremierNow?

95.4% exceeded expectations; 4.6% met expectations; 0.0% below expectations

In regards to being timely and responsive, how has our support team performed when you have questions or problems?

97.5% exceeded expectations; 2.5% met expectations; 0.0% below expectations

How likely is it that you would recommend PremierNow to a friend or colleague?

92.9% rated 9-10 (very likely); 4.6% rated 7-8 (somewhat likely); 2.5% rated neutral
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